Top faqs

WHO IS STYLE THEORY?

Style Theory is an Australian owned boutique changing the way Australian women wear designer dresses for every experience. Get styled by Style Theory to look stunning for your friend’s wedding, elegant for your next formal and sophisticated for your next night out. From race day dresses to elegant floor sweeping gowns, we have you covered for all your special events all year round. We are changing the way designer dresses are made available to everyone to hire for a small percentage of the retail cost. Simply rent a dress along with the perfect accessories and we will deliver directly to your door anywhere in Australia. Renting designer dress has never been easier.

DOES STYLE THEORY HAVE A PHYSICAL STORE?

Yes, we do! Come and visit our Melbourne store today to find your perfect rental dresses for hire.

26A Garden St, South Yarra, Victoria.

HOW DOES STYLE THEORY RENTAL PROCESS WORK?

There are two options to rent from us. Either rent online anywhere in Australia or rent directly from our Melbourne store.

To rent online:

  1. Find It: Search our selection by filtering by colour, length and trends which means that you will find the best look.
  2. Reserve It: Choose a delivery and return date, the choice is to hire for 4 days or 8 days.
  3. Receive It: The dress will be shipped out via Australian Express Post to your home or office on your delivery date selected.
  4. Return It: Returns are free! Simply place the dress in the provided pre-paid satchel and return it to your nearest Post Office. Don’t worry about dry-cleaning – we’ll take care of that for you.

To rent in store:

  1. Visit our Melbourne store: 26A Garden St South Yarra, Victoria.
  2. Book a 30 minute styling session or just walk in during our opening hours
  3. Reserve it: Leave with the perfect dress on the same-day or reserve your favourite style for a future event.
  4. Return it: Return your dress to our Melbourne store by Monday 5pm, each additional day will incur a $30 AUD late fee.

WHAT IS THE CONDITION OF THE DRESS WHEN I RECEIVE IT?

All our designer dresses are dry-cleaned after every single use, so your dress will arrive in perfect condition.

DO I NEED TO DRY CLEAN THE DRESS BEFORE RETURNING IT?

No, we’ll take care of the dry cleaning for you. Simply place the dress in the provided pre-paid satchel and return it to your nearest Post Office.

WHAT HAPPENS IF I DAMAGE THE DRESS?

We understand that some wear and tear may be unavoidable so we provide a free $50 accidental damage insurance to allow for any minor mishaps.

If your dress gets lost, stolen or damaged beyond repair, you will be liable to pay for the retail price of the item as listed on our website.

WHAT HAPPENS IF I’M NOT IN LOVE WITH MY DRESS WHEN IT ARRIVES?

It can be stressful not knowing if a dress will fit or suit you once you try it on. We offer a try on service to our customers. Please email hello@styletheory.com.au to request a try on service. Once orders are shipped there is no refund or exchange offered so please make sure you try on the style before making a booking.

  •  If you live near our Melbourne store stop by and walk out with a new dress (no appointment necessary).

Delivery

DO YOU SHIP AUSTRALIA WIDE?

Yes, we do! We deliver directly to your front door anywhere in Australia including residential, P.O Boxes and business addresses.

HOW MUCH DOES DELIVERY COST?

Our delivery fee is a flat $15 anywhere in Australia. This fee includes the delivery to you, and the return back to us (in a pre-paid satchel).

HOW LONG WILL DELIVERY TAKE?

The estimated standard delivery time is 1-2 business days – depending on your location. If you are outside the next day delivery network it make take up to to 3 business days to reach you. Please book your dress in according to your delivery network.

WHAT IF I NEED THE DRESS TOMORROW?

Orders placed before 2pm AEST Monday – Thursday will be shipped out that day.

HOW CAN I TRACK MY ORDER?

Yes, please email our customer service team and we will provide tracking information so you can see when your package is on it’s way to you. As soon as your order has been shipped an automative email will be sent to you to let you know your order is on its way.

DO I HAVE TO SIGN WHEN MY ORDER GETS DELIVERED?

No, you don’t personally have to. Anyone at the address at the time of delivery can sign on your behalf.

WHAT HAPPENS IF I AM OUT WHEN YOU DELIVER?

We can either leave it at the closest post office for you to pick up later, or we can leave it at your door. If you would like us to leave your package at your front door, please let us know in the ‘Additional Notes’ section at the check-out page.

WHAT HAPPENS IF MY DRESS DOESN'T ARRIVE WITHIN THE SPECIFIED DELIVERY TIME?

All Orders are shipped out on Wednesday allowing two days to get to you. If you are not in the next day shipping zone please request your order to be shipped on the Monday/Tuesday.

If your order does not arrive in time for your event you will be issued with a store credit less the shipping charges.

In the rare case that your dress doesn’t arrive within the specified delivery time, please email us immediately on hello@styletheory.com.au

Returns

How do I return my dress?

Simply place the dress in the pre-paid return satchel and drop it at your nearest Post Office or the yellow express postal box by 5pm on your 4th or 8th day of hire. (Your exact return date will be listed on the card included in your delivery).

IS THERE ANY LATE FEES IF I RETURN THE DRESS LATE?

We do rely on our customers to return our dresses on time so that we can continue to fulfil orders for all our customers. If you do return this late unfortunately another customer might miss out so please make sure this is returned by the date.

Please email us at hello@styletheory.com.au if you are unable to return the item by the scheduled day of return. We will help assist you in getting the dress back to us on time.

If you return your rental items late, a fee of $30 per day will be charged to the credit card you provided on your order.

WHAT IF MY RENTAL ENDS ON A SUNDAY OR A PUBLIC HOLIDAY?

Although Australia Post is closed Sundays and public holidays, you can still take your return package to your nearest yellow express postal box. Your package will be sent back to us the following business day.

My Account

WHAT IS MY ACCOUNT?

As a registered member, you can simply sign into your account. You can edit your account information, view your current order, order status and store credits.

HOW DO I CREATE AN ACCOUNT?

Simply go to sign up page to create your account for free. As a registered member you will earn and redeem store credits. Membership is free so join up today.

HOW CAN I REDEEM MY STORE CREDITS?

Your store credits will be automatically deducted from the total amount of your shopping cart next time you check out.

My Order

HOW DO I ORDER ONLINE?

That’s easy just browse through our collection of designer dresses and gowns. Pick your favourite dress and we will deliver to your door anywhere in Australia.

HOW LONG IS A RENTAL?

Our rentals options are either 4 day or 8 day reservations. We recommend you book your order to arrive 1-2 days prior to your event to ensure you have plenty of time to get your perfect look. Your 4 days could look like.

Day 1 – Receive your dress and try it on
Day 2 – Accessorise and find the right shoes to wear with the dress
Day 3 – Wear it (and work it) at your event
Day 4 – Return your rental dress to your nearest Post Office by 5pm

WHEN SHOULD I MAKE A RESERVATION FOR A DRESS?

We recommend you set your delivery date for 1 – 2 days before your event.
Remember you can book your dress up to 6 months in advance.

HOW CAN I CANCEL MY ORDER?

If you wish to cancel your order, please contact our Customer Happiness Team on hello@styletheory.com.au Please note we only offer store credits. For all cancellations there is a $30 cancelation fee.

Stores

WHAT IS THE LOCATION OF YOUR STORE?

26A Garden St, South Yarra, Victoria

WHAT ARE THE STORES OPENING HOURS?

Monday – Closed

Tuesday – Wednesday 1pm-5pm
Thursday 12pm-7pm
Friday 10am-5pm
Saturday 10am-5pm
Sunday 1pm-4pm

No appointments are necessary

CAN I WALK INTO THE STORE WITHOUT AN APPOINTMENT?

Yes of course you are more than welcome to come and visit our store any day of the week, just walk-in.

DO YOU OFFER STYLING APPOINTMENTS?

Yes we do, we offer complimentary 30 minute styling sessions in store. Contact our Customer Happiness Team to book at time for your next styling session.